Billing Department and Service Questions 704-436-9803
The Water & Sewer department's responsibility is to maintain and improve the long-term quality and reliability of water and sewer services in the Town of Mount Pleasant. Today, the primary goals are cost control, efficient delivery of service and environmental protection. Accordingly, it is necessary for the town to maintain and improve the water distribution and sewer systems, to establish and administer a sound billing and collection system that is fair and efficient, and to maintain a strong financial structure.
WSACC Water and Sewer Extension Ordinance
WSACC Mt. Pleasant Treatment Plant Backflow Prevention Ordinance
Annual Wastewater Report Backflow Prevertion Q & A
N.C. Drought Conditions Fats, Oils, & Grease
Fee Schedule Customer Service Policy
Water and Sewer Billing
All bills may be paid at the town hall 24 hr. drop box, the billing office at town hall between 8:00am-4:30pm M-F, or through the mail.
Customer accounts for services will be due and payable on the first day of the month following receipt of the services. Customer accounts not fully paid will become delinquent on the due date printed on the bill which will subject the account to a delinquent charge.
If a bill is unpaid after the 5th day of the month following the due date of the bill, service shall be cut off by locking or removing the meter. The outstanding balance, plus all penalties and interest, shall be paid before water service is restored